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Service expert
TECHNOLOGY OPERATIONS

AI-Powered IT
Built Around Your Business

Cortex manageIT delivers 24/7 helpdesk support, proactive endpoint monitoring, automated patch management, and an AI Service Coordinator that triages and resolves issues before they impact your team.

Explore how Cortex transforms IT
Cortex manageIT is your always-on IT team, combining AI-driven automation with expert human oversight to keep your endpoints healthy, your users productive, and your business moving forward without IT slowing you down.

We Solve the IT Headaches
Holding Your Business Back

Slow Response Times
Reactive-Only Support
Missed Patch Cycles
Endpoint Blind Spots
No AI Triage
Disconnected Teams

24/7 AI-Assisted Helpdesk

Our AI Service Coordinator handles first-contact triage around the clock, resolving common issues instantly and escalating complex tickets to certified technicians — ensuring your team never waits for help. Powered by our proprietary Helm platform.

All Plans
Included in Essentials, Secure, and Fortify plans. Available to all Cortex clients.

Proactive Endpoint Monitoring

Every device on your network is monitored continuously. We detect anomalies, performance degradation, and hardware failures before they cause downtime — keeping your infrastructure healthy without you having to think about it.

All Plans
Included in Essentials, Secure, and Fortify plans. Available to all Cortex clients.

Automated Patch Management

Security vulnerabilities from unpatched systems are one of the leading causes of breaches. Cortex automates OS and application patching across all endpoints on a scheduled, tested cycle — so you're always protected without disrupting business hours.

All Plans
Included in Essentials, Secure, and Fortify plans. Available to all Cortex clients.

Strategic IT Reviews

Technology should drive your business forward, not hold it back. Every quarter, your dedicated Cortex advisor reviews your IT environment, identifies optimization opportunities, and aligns your technology roadmap with your business goals.

Fortify
Exclusive to the Fortify plan ($99/user/mo) — our most comprehensive tier.

AI Client Portal & Ticket Transparency

Your team gets full visibility into every open ticket, resolution status, and IT health metric through our AI-powered client portal — powered by the Helm platform. No more wondering where your request stands.

All Plans
Included in Essentials, Secure, and Fortify plans. Available to all Cortex clients.

AI-Assisted Employee Onboarding & Offboarding

Cortex automates the IT side of onboarding and offboarding — provisioning accounts, configuring devices, enforcing access policies, and revoking credentials — so HR and managers can focus on the people, not the process.

All Plans
Included in Essentials, Secure, and Fortify plans. Available to all Cortex clients.

Real Results. Proven Performance.

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Uptime SLA
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Avg. Response Time
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AI-Resolved Tickets
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Endpoints Managed
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Ready for IT That Actually Works?

Let's talk about how manageIT can eliminate your IT headaches and keep your team productive.