Powered by Helm
Helm is Cortex's proprietary service delivery and endpoint intelligence platform — the engine that makes everything we do faster, smarter, and more reliable than traditional MSP tools.
While most MSPs rely on off-the-shelf RMM tools, Cortex built Helm from the ground up — a Rust-powered agent that runs directly on client endpoints, delivering real-time intelligence and automated remediation that no third-party tool can match.
Platform Pillars
What Makes Helm Different
Endpoint Intelligence
Helm deploys a lightweight agent to every managed endpoint, collecting real-time telemetry on performance, health, security posture, and software inventory — feeding a continuous intelligence loop.
Automated Remediation
When Helm detects an issue, it doesn't just alert — it acts. Predefined remediation playbooks execute automatically, resolving common issues before a ticket is ever created.
Security Enforcement
Helm enforces security baselines across every endpoint — checking patch status, firewall configuration, encryption state, and policy compliance in real time.
Continuous Optimization
Helm learns from every resolved incident, building a knowledge base that improves automated resolution rates over time and surfaces optimization opportunities for human review.
Helm is Being Built for You
Helm is currently in active development, built in Rust for maximum performance and security. As a Cortex client, you will be among the first to benefit from its capabilities as they roll out — and your feedback will shape its future.