Intelligent Automation.
Trusted Human Expertise.
Cortex operates a full AI workforce — governed by human oversight — to deliver faster, smarter, and more consistent IT services than any traditional MSP.
Cortex has built an AI workforce that handles the high-volume, time-sensitive work of IT operations — so our human experts can focus on strategic decisions, complex problem-solving, and building long-term relationships with the clients who trust us with their technology.
The AI Workforce
Meet the Cortex AI Team
AI Receptionist
Answers calls, qualifies inquiries, routes to the right team member, and logs every interaction — 24/7 with zero hold times.
AI Service Coordinator
Triages every helpdesk ticket, categorizes by priority and type, resolves common issues autonomously, and escalates complex cases to certified engineers.
AI Sales Rep
Handles inbound lead qualification, follows up on proposals, and keeps prospects engaged through the pipeline — without a human sales team.
AI Onboarding Specialist
Guides new clients through the onboarding process, collects documentation, deploys monitoring agents, and ensures nothing falls through the cracks.
AI Security Triage
Interprets and prioritizes security alerts in plain English so threats never sit in a queue. Helm is the connective tissue between your IT operations and your security stack — ensuring every alert is reviewed, categorized, and actioned without delay.
Built by an MSP, for MSPs
Helm isn't a third-party tool we licensed. We built it.
Helm was created by Cortex because we needed it ourselves. As a working MSP, we know what it takes to support 24/7 operations, respond to security incidents, and scale without adding headcount. Every feature in Helm was built to solve a problem we actually had — which means when it runs your business, it's been tested on ours first.
Governance
AI with Human Oversight
Every AI action at Cortex is governed by our Paperclip platform, which maintains a full audit trail of every decision, escalation, and resolution. Human operators retain override authority at every step — ensuring accountability, accuracy, and trust.